West Berkshire Council

Current Vacancies at West Berkshire Council
This vacancy has now closed and is listed for reference only.

Complaints & Access to Records Manager

Vacancy Summary
West Berkshire Council
From £42,403 to £50,512 per annum (Grade K)
Council Offices, Market Street, Newbury
Working Pattern:
Full Time
37 hours per week.
DBS Check:
Closing Date:
01/07/2024 at 23:59
Vacancy Description

Are you an experienced and highly motivated professional looking for a new challenge in a dynamic and forward-thinking local authority? West Berkshire Council is seeking a Complaints and Access to Records Manager to join our People -CFS team, reporting to the Executive Director, People -CFS.

As the Complaints and Access to Records Manager, you will play a crucial role in ensuring the effective management and resolution of complaints, as well as overseeing access to records requests. You will be responsible for leading a dedicated team, providing guidance and support to ensure a fair and transparent process.

Key responsibilities:

  • Manage and oversee the complaints and access to records functions within the People -CFS service
  • Ensure compliance with relevant legislation and best practice
  • Provide expert advice and guidance to staff and stakeholders on complaints and access to records matters
  • Drive continuous improvement, identifying opportunities to enhance the customer experience
  • Produce regular reports and analysis to inform decision-making

To excel in this role, you should have:

  • Extensive experience in complaints management and access to records, ideally within a public sector or regulatory environment
  • Strong knowledge of relevant legislation, such as the Local Government Act 1974 and the Freedom of Information Act 2000
  • Excellent leadership and people management skills, with the ability to motivate and inspire a team
  • Exceptional communication and interpersonal skills, with the ability to engage with a wide range of stakeholders
  • A proactive and solution-focused approach, with the ability to work effectively under pressure

West Berkshire Council offer excellent employment benefits such as:

  • Flexible working wherever possible between the hours of 07.00-19.00
  • Hybrid working wherever possible working 40% in the office
  • Access to a wide range of training and development opportunities 
  • Generous Local Government pension scheme
  • Family friendly policies
  • A range of local discounts
  • Wellbeing Programme including Employee Assistance Programme and employee benefits
  • You will also be entitled to a generous annual leave entitlement starting at 29 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

For an informal discussion about this role, please contact AnnMarie Dodds on 01635 519722 or email AnnMarie.Dodds1@westberks.gov.uk.

Join West Berkshire Council and make a positive impact in your community. Apply now to be part of our dedicated team.

Equal Opportunities

The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

How to apply

Please now complete a short online application form. You will then be able to upload your CV, if you do not have a CV please download our full application form below, complete and upload that instead.

Where possible please use Google Chrome as your preferred internet browser to complete your online application form. This system no longer supports the use of Internet Explorer as a browser which will cause issues when trying to submit your application. 

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

West Berkshire Council is committed to safeguarding and promoting the welfare of children and young people and expects all its staff and volunteers to share these values. We will ensure that all our recruitment and selection practices reflect this commitment. Successful candidates will be offered employment subject to Disclosure and Barring Service checks along with other relevant employment checks.

This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://info.westberks.gov.uk/pnapplications


Further information on this vacancy
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  • This vacancy is now closed