West Berkshire Council

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This vacancy has now closed and is listed for reference only.

Customer Services Advisor - Full Time

Vacancy Summary
West Berkshire Council
Grade D - F, £18,795 - £24,799 Per Annum
Market Street/West Street
Working Pattern:
Full Time
37 hours per week. Monday to Thursday 8:30am – 5pm, Friday 8:30am – 4:30pm (full-time permanent).
DBS Check:
Closing Date:
20/06/2019 at 23:55 PM
Vacancy Description

Our Customer Services team is the first point of contact for customers who visit our offices or telephone our Contact Centre.  We assist customers across a wide range of council services by providing information or recording their service requests, or by ensuring that they are referred to the right service area.

Working hours:  37 hrs   Monday to Thursday 8:30am – 5pm, Friday 8:30am – 4:30pm (full-time permanent)

The salary scale for this post is scale D (£18,795) to Scale F (£24, 799).

The starting salary will be at our scale D (£18,795) with progression depending on experience, skills and knowledge, as detailed in the job description to scale F (£24,799).

If you have good people skills and want to use these to deliver quality services to our customers, this may be the job for you.

We are looking for someone who has:

  • a commitment to providing excellent customer service
  • excellent communication skills
  • a willingness to learn and use their initiative
  • self-motivation

You may be required to work at our Market Street and West Street offices in Newbury.


If you would like to know more contact Sue Kavanagh (Team Leader) on 01635 519081 for an informal discussion.

Closing date is 20th June.  If you are successful in being shortlisted you will be notified on 21st June and invited for interview on 26th or 27th June. 

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2017; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

West Berkshire Council offer excellent employment benefits such as access to a wide range of relevant training, local government pension scheme, family friendly policies, a range of discounts and much more.  You will also be entitled to a generous annual leave entitlement of 27 days per annum rising to a maximum of 34 days, depending on length of service and the grade of your job.

Equal Opportunities
The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
How to apply

Please complete an online application form.

This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://www.westberks.gov.uk/pnapplications

Further information on this vacancy